Special conditions for groups and pets
When booking more than 4 rooms, different policies and additional supplements may apply.
Once the reservation is made, the property will contact the guest to arrange prepayment.
The hotel only admits one pet (dog or cat) weighing less than 20 kg. This service must be requested in advance and carries a supplement of EUR 10 per pet per night. A security deposit of EUR 200 is required upon arrival for incidentals. This amount will be refunded in full upon check-out, once the condition of the accommodation has been checked.
• ANIMALS ALLOWED: dogs and cats
• PRICE PER NIGHT/ANIMAL: 10€
• MAXIMUM SIZE: up to 20 kg
• RESERVATIONS: room reservations will never be exclusively for pets. Maximum we admit one pet per room.
• FINANTIAL CONDITIONS: we request a deposit of 200 Euros upon check-in in case of possible damages. If damages occur, the hotel will keep the entire deposit. In addition, if the damages exceed the 200 Euros the client must pay the additional charges.
• USE OF COMMON AREAS: pets will not be able to use the common areas such as the restaurant, bar, spa, gym and pool.
• CLEANING SERVICE: the pet must be removed from the room during housekeeping service.
• NOISE AND DISTURBANCE POLICY: in case of any noise or disturbance the hotel reserves the right to discharge the guest and the pet from the hotel.
• USE OF LEASH: pets must be on a controllable leash at all times in the common areas. The pet may be left unattended in the room inside their corresponding kennel. (*Refer to the cleaning service caption).
• The pet is not allowed to use the bed or the towels in the room.
• Proper medical certification with the proper vaccinations must be available upon request.
• The client is responsible for their pet and its behavior at all times.
For hotels that have SPA: Children under 18 must be accompanied by an adult. Children under 14 can not access the spa.
Upon arrival, it is necessary to present the credit card used to make the reservation. If none of the guests is the owner of the credit card, please contact the property in advance.
Guests must show a valid ID and credit card upon check-in. Please note that all special requests are subject to availability and may incur additional charges.